So I think this is an issue with the box, perhaps the power it is outputting on its own. Xfinity Status Center - Check for Service Outages In Your Area Status Center View your connection status, fix service issues, and check for local Comcast outages. The larger Xfinity box is not recognized by either TV - except, as noted, when using the passthrough on the Xbox. I used the second, smaller Xfinity box on this TV and the other TV in the house, and both TVs recognized it. But it seems like it doesn't have enough juice to send a signal to the TV without the Xbox One passthrough. I'd like to plug the Xfinity box in directly so I can access the DVR, etc. When I plug the XFinity box into my Xbox One, I am able to use the cable guide / get a signal and watch TV through the Xbox One, on any of the HDMI ports, using any of the HDMI cables. So the Xfinity box is putting out a signal, but without the Xbox One my TV doesn't want to recognize it. The TV still will not recognize the box - it says 'no signal' and tells me to power on the source device (i.e., the Xfinity box). You’ll need home Wi-Fi equipment like a router and modem to get internet service, but you don’t have to use Xfinity’s gear. But depending on your home internet needs, you might not need to pay for all of Xfinity’s equipment. When I plug the XFinity box into my Xbox One, I am able to use the cable guide / get a signal and watch TV through the Xbox One, on any of the HDMI ports, using any of the HDMI cables. Xfinity internet equipment Xfinity’s internet hardware helps connect your home to its internet network. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. trouble started after power - Answered by a verified TV Technician We use cookies to give you the best possible experience on our website. You can also scroll down to choose a TV provider from a different country or region. I use comcast and the internet portion is working. Enter the name of your TV provider, or select it from the list. The TV still will not recognize the box - it says "no signal" and tells me to power on the source device (i.e., the Xfinity box). Choose Users and Accounts, then choose TV Provider. I have tried multiple HDMI ports, different HDMI cables (the one that came with the box, and other 4k cables), and have unplugged the HDMI and power cables (and hard rebooted / reset the TV) multiple times. For some reason it does not recognize the signal from the Xfinity box when plugged in directly. I have a newer Samsung TV (UN65TU8000FXZA, 2020 Model).
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